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UCaaS-related Posts

Common Mistakes Leaders Make When Deploying UC (and How to Avoid Them)

By avoiding these common mistakes, you can have an implementation that is more efficient, less stressful, and more effective than you can imagine.

How UCaaS Leads to Better Customer Service

A cloud-based PBX offers several customer service advantages over a premise-based one.

Podcast: Elka Popova, Application and Voice Integration

A great chat with Elka Popova from Front & Sullivan about business, life, and how to find the strength to persevere through hard times.

Podcast: Mark Morgan, CapEx vs. OpEx Business Models

Dave Gilbert speaks with Mark Morgan of Intelisys about opportunities and growth potential for agents and master agents in the UC space.

How to use Contact Center Messaging to Your Advantage

Utilizing messaging tools can prompt your callers to stay more engaged, wait longer for your agents, and have a better overall customer service experience.

Which Contact Center KPI Reigns Supreme?

Should your contact center focus on adherence or compliance? Guest author William Balvanz explores how to evaluate their calculations and importance.
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