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Voice-related Posts

Addressing MPLS vs Over-the-Top and other UC & UCaaS Quality of Service Questions

Looking at MPLS vs Over-the-Top solutions when it comes to UC and UCaaS deployments. Who needs to focus on what and why?

Two Extremes of the UCaaS Salesperson

You can find most UCaaS professionals along an axis of loyalty from a complete company Advocate at one end, to a Mercenary salesperson at the other.

Channel Partners 2019

Industry vets turned pundits, Mike Cromwell and Dave Gilbert, ask other thought leaders for their takeaways from the show.

Managers Create Their Own Private Internet with SD-WAN

A Software-Defined WAN allows any Internet service to link the varied locations together via cloud-based software, rather than on-premise firmware.

How Administrators Use Psychology With Auto Attendants

Auto attendants are intended to be a method of directing calls through a menu so the caller picks the best path for their need. An announcement will be given that should instruct the color of their options, and then they can pick the most appropriate one, but sometimes people are impatient.

Choosing the Best Resource for Training Your Target Audience

Technology is found in every corner of modern life. Technology is abundant, with ever changing systems and processes seemingly proceeding without end. Technology is difficult for some to learn, and each iteration of a new application or device earns another battle with the idea of adoption.
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