Auto attendants are intended to be a method of directing calls through a menu so the caller picks the best path for their need. An announcement will be given that should instruct the color of their options, and then they can pick the most appropriate one, but sometimes people are impatient.
Technology is found in every corner of modern life. Technology is abundant, with ever changing systems and processes seemingly proceeding without end. Technology is difficult for some to learn, and each iteration of a new application or device earns another battle with the idea of adoption.
Some companies, typically larger ones such as IBM and State Farm, have moved a portion of their workforce off of the central work sites, either by having employees work from home or by placing them in co-working spaces, such as collaboration rooms