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2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

Posted by Press Release on Jan 14, 2020

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization

SAN FRANCISCO, Jan. 14, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration capabilities, and the ability to transform how customers engage with your brand.

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Contact Center, Industry News

Unify Announces City of Mannheim as Germany's first "New Way to Work Global Ambassador"

Posted by The UC Buyer on Sep 30, 2014

Munich, Sep 30, 2014

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collaboration, Contact Center, Unified Communications,

Instant, Secure Customer Engagement Through Mutare's Mobile Chat Solution

Posted by The UC Buyer on Sep 8, 2014

The e-commerce revolution is rapidly transforming the way companies interact with their customers. As consumers increasingly turn to the Web for product information and support, contact centers are responding by adding SMS, live chat, email and even video chat channels to their operations.

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Technology, Contact Center, Mobility

8x8 Issued Two New Communications Patents by the U.S. Patent and Trademark Office

Posted by The UC Buyer on Aug 13, 2014

SAN JOSE, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a provider of cloud-based unified communications, contact center and collaboration services, today announced that it has been awarded two new patents related to its communications technologies. On August 12, 2014, the U.S. Patent and Trademark Office issued United States Patent number 8,804,704 entitled "Method and System for Updating Physical Location Information" as well as United States Patent number 8,804,940 entitled "Networked Contact Center." The ‘940 patent is a continuation of United States Patent number 8,619,967 which was awarded to 8x8 on December 31, 2013.

The ‘704 patent relates to a method and system for updating physical location data associated with a voice over Internet protocol ("VoIP") endpoint that is associated with an Internet service.

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cloud, collaboration, Contact Center


Posted by The UC Buyer on Jul 22, 2014

Jabra Vendor Services Group Program Eases Cash Flow for the Entire Solution – Not Just Headsets

(NASHUA, NEW HAMPSHIRE, July 22nd, 2014) Jabra today announced the launch of its Jabra Vendor Services Group Program which gives North American customers and partners the ability to wrap the cost of their deployment - hardware, software and services - into a monthly subscription based payment model. Avoiding large up-front capital expenses removes a major deployment obstacle faced by many IT departments, from small businesses to Fortune 500 clients, and accelerates the success of communication and collaboration deployments.

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Technology, Voice, Contact Center

Pittsburgh Steelers Huddle With AVST for Unified Communications

Posted by The UC Buyer on Jul 8, 2014

FOOTHILL RANCH, CA--(Marketwired - Jul 8, 2014) - Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of best-of-breed Unified Communications (UC) applications, today announced that it has been selected by the National Football League's Pittsburgh Steelers.

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Voice, Contact Center

Esna iLink Pro with Officelinx™ Cloudlink Edition and Esna iLink™ Now Rated "Avaya Compliant"

Posted by The UC Buyer on Jun 9, 2014

RICHMOND HILL, ON, Canada—Esna Technologies (Esna), a leader in cloud-enabled communication and collaboration software, today announced that its Esna iLink Pro 9.1 with Officelinx Cloudlink Edition 9.1 SP 1 and Esna iLink are compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication software and services.

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cloud, Contact Center

Zultys Mobile Communicator 4.0 brings Contact Center and Visual Voice Mail Capabilities to Android Devices

Posted by The UC Buyer on May 13, 2014

Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announces the availability of Zultys Mobile Communicator version 4.0 for Android which extends advanced IP business phone system functionality like voicemail management and contact center agent capabilities to the mobile device. The new application is now available to download from the Google Play Store.

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Voice, Contact Center

Mutare Launches Contact Center Solutions Practice to Improve Workforce Management and Systems Integration

Posted by The UC Buyer on Oct 14, 2013

Mutare taps James Emanuele to head new contact center business practice. The practice will focus on white labeled secure mobile communications apps for large contact centers as well as deliver professional and consulting services for multi-media integration, workforce management, reporting and analytics integration.

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Contact Center

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