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Research and Markets: Unified Communication as a service (UCaaS) Market Forecasts & Opportunities Report 2014-2019

Posted by The UC Buyer

May 20, 2014

UCaaS provides integration of UC services such as telephony, unified messaging, conferencing, and collaboration platforms and applications. It provides different solutions which help businesses communicate anywhere in a cost-effective manner.

A large number of organizations have started using UCaaS to streamline communication and improve business processes, thus reducing travel time and increasing revenue. UCaaS also helps organizations operate at different sites by communicating more effectively and increasing market reach. Integration of different Unified Communications (UC) devices and technologies such as Instant Messaging (IM), Voice over Internet Protocol (VoIP), audio and video conferencing over cloud, presence management and mobility, provide an opportunity to different vendors to collaborate, giving rise to a new revenue model.

North America is expected to have the largest market share, followed by Europe. Due to a large population and increase in demand for better communication services, one can expect an increasing trend in implementation of Unified Communication as a service in India and China as well.

It is estimated that enterprises will invest in the market in a much encouraging rate in the coming years. Sectors such as consumer goods and retail, BFSI, transportation and logistics, and telecom and IT have shown positive growth outlook in this market. These sectors account for a major share in the overall market. These developments are not only ensuring the overall growth of UCaaS market, but are also showcasing newer client success cases that make the this market move forward toward further implementations across other verticals.

The report has segmented the Unified Communication as a service (UCaaS) market on the basis of components: telephony, unified messaging, conferencing, collaboration platforms, and applications; on the basis organization size: small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +); on the basis of industry/verticals: Banking, Financial Services, and Insurance (BFSI), Telecom and Information Technology (IT), consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others (including education, media and entertainment, manufacturing); and by regions: North America (NA), Asia Pacific (APAC), Europe (EU), Middle East and Africa (MEA), and Latin America (LA).

Topics: Technology

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