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Mutare Launches Contact Center Solutions Practice to Improve Workforce Management and Systems Integration

Posted by The UC Buyer

Oct 14, 2013

Mutare taps James Emanuele to head new contact center business practice. The practice will focus on white labeled secure mobile communications apps for large contact centers as well as deliver professional and consulting services for multi-media integration, workforce management, reporting and analytics integration.

Rolling Meadows, IL (PRWEB) October 14, 2013 – Mutare is pleased to announce that James Emanuele has joined the Mutare team to lead its Contact Center Solutions practice. The new practice will fill a huge void in the contact center services space integrate secure mobile chat technology into large contact centers and provide professional services to integrate and simplify increasingly complex communication problems encountered with multi-media integration and reporting.

“We are very pleased to have James leading our Contact Center practice,” said Ben Crown, President of Mutare. “He brings over 14 years of contact center experience and deep understanding of CRM integration with our secure communication platform.”

Prior to joining Mutare, James worked for AXA Assistance as a Manager of Global Telephony Unified Communications and Contact Center.

Secure chat improves workforce productivity by greater than 20% while at the same time providing better access for priority customers to services. The secure chat channel integrates into existing contact center platforms form Avaya, Cisco, Microsoft, ShoreTel and Genysis.

“The contact center market is expected to grow to $340 billion by 2018″ said James Emanuele, Contact Center Solution Practice lead. “Secure Mobile Chat will help drive agent efficiency while improving the customer experience.”

Mutare goes to market through a network of over 150 re-seller partners worldwide. Mutare’s unified messaging, smart notification and call center services help increase sales, reduce costs and assist with regulatory compliance. Mutare is what unified communications should be – guaranteed.

More at http://www.mutare.com

Topics: Contact Center

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