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Cloud Sherpas Cited as a Leader by Independent Research Firm for North American IT Service Management Practice

Posted by The UC Buyer

Jul 8, 2014

ATLANTA, GA July 8, 2014 — Cloud Sherpas has been identified as a leader among ITSM implementation service providers according to “The Forrester WaveTM: North American ITSM Implementation Services Providers, Q2 2014,” a report issued June 30 by Forrester Research. Forrester identified the 13 most significant vendors in the category of ITSM implementation service providers and evaluated their strengths and weaknesses.

Forrester developed a comprehensive set of evaluation criteria for its report based on past research, user-need assessments and vendor and expert interviews. The report was then divided into three high-level categories: current offering, strategy and market presence. Cloud Sherpas received the highest scores in the current offering and market presence categories, which included scores for client feedback, prebuilt intellectual property (IP) and accelerators, ITSM services growth rate and installed base. According to the report, “Cloud Sherpas had the best client feedback scores of all vendors and shows a strong set of prebuilt IP and plans for growth.”

Cloud Sherpas’ business process design and organizational change partner, Cask, a provider of technology investment and lifecycle advisory services, was also cited as a leader in the Forrester WaveTM report. To date, Cloud Sherpas and Cask have jointly deployed ServiceNow for dozens of enterprise clients with their best-of-breed people, process and platform approach.

“With our implementation of ServiceNow, we needed to establish a process governance that would allow for a scalable solution to support IT needs,” said Tiffany Finley, Director, PMO Americas, Lafarge. “Cloud Sherpas implementation expertise resulted in a deployment that immensely benefited our organization with quick process maturity and improved IT results. With that said, we believe it is no surprise Cloud Sherpas is named a leader in the Forrester WaveTM report.”

The ServiceNow division of Cloud Sherpas launched in December 2012. With over 450 ITSM enterprise implementations and completion of over 1,000 ServiceNow Automation Implementations, Cloud Sherpas highly certified ServiceNow team has been involved in some of the most complex deployments globally.

“Cloud Sherpas is focused on providing best-in-breed ITSM implementation services for our clients through the ServiceNow platform,” said Jason Wojahn, Cloud Sherpas President of the ServiceNow business unit. “We are thrilled to be recognized by Forrester for what we believe is our success in our ServiceNow practice and delivering exceptional service to our clients. Cloud Sherpas, not only, looks forward to continued growth and empowering ITSM Customer success with the ServiceNow platform, but breaking new ground in Enterprise Service Management and running a service-oriented enterprise.”

About Cloud Sherpas

Cloud Sherpas is a global cloud advisory and technology services company, with over 800 people serving Fortune 500 and Global 2000 clients and thousands of other businesses around the world. Our experts provide unrivaled cloud strategy, implementation and integration capabilities, having successfully worked with clients across industries. Cloud Sherpas is a salesforce.com Cloud Alliance partner, the three-time Google Enterprise Partner of the Year and a ServiceNow Master Services partner, making the firm one of the world’s leading cloud services brokerages. With a track record of over 5,000 successful cloud implementations, Cloud Sherpas has helped businesses become more connected and collaborative, better manage their customer relationships, and streamline their IT processes. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, India, Japan, New Zealand, Philippines, Singapore, United Arab Emirates and the United Kingdom. For more information visit www.cloudsherpas.com.

Topics: cloud

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