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Posts About the Mobile Workforce

Desk Phones vs. Soft Phones for the SMB

Your cloud-based phone system works very well in the cloud, but what kind of endpoint will work best for you?

How Effective Leaders Reclaim Time with Technology

Mobility refers to any application developed for a mobile device that facilitates business outside of a typical office environment. By using the portable power found in modern smartphones, a lot of the work that just a few years ago could only be done on a PC can be done in the palm of your hand.

3 Myths Managers and Companies Need to Know About Remote Working

Some companies, typically larger ones such as IBM and State Farm, have moved a portion of their workforce off of the central work sites, either by having employees work from home or by placing them in co-working spaces, such as collaboration rooms

Getting Back to High-Touch, High-Value Customer Care

The tools and capabilities companies need to deploy to provide top-notch experiences for customers who demand higher levels of care.

How Technology is Bringing Companies and Customers Closer with Customer Experience Management - #Podcast

Podcast interview with David Jodoin, CTO of CafeX, discussing how leading businesses are addressing Customer Experience Management.

Five Bullet Friday

Things worth knowing about in the Enterprise Communications space, and some other random thoughts.
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