UCbuyer Logo

Your Source For Enterprise Communications & Collaboration News & Insights

Jul 23, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Coaching to Hold Time for Contact Center Agents

Jul 8, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Managing Average Handle Time for Contact Center Efficiency

Jun 29, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Seven Steps to Improving Your Agent’s First Call Resolution

May 19, 2020

Technology, Voice, video, UCaaS, Homepage, WFH, Productivity, Zoom, Poly

What Equipment Does One Need to Effectively Work From Home

May 18, 2020

Podcast, Communications, Homepage, WFH, Remote Work, Broadsoft, Productivity, future of work

Podcast: Mike Tessler

May 11, 2020

Podcast, Phones, Communications, Homepage, WFH, Remote Work, Productivity, future of work, devices

Podcast: UC Devices

May 1, 2020

Technology, Voice, Headsets,, Homepage, Productivity, future of work

How Those Tiny, In-ear Wireless Headsets Work

Apr 30, 2020

Technology, Voice, Contact Center, Mobility, Wireless, Communications, Homepage, Productivity

Making the Wireless Headset Decision: DECT vs. Bluetooth

Apr 29, 2020

Technology, Podcast, Communications, Homepage, BC/DR, WFH, Remote Work, Productivity, future of work

Podcast: Managing a Remote Team

Apr 24, 2020

Technology, Podcast, Communications, Homepage, BC/DR, WFH, Remote Work, Productivity, future of work

Podcast: Business Continuity Planning for Remote Workers