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Jul 23, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Coaching to Hold Time for Contact Center Agents

Jul 8, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Managing Average Handle Time for Contact Center Efficiency

Jun 29, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Seven Steps to Improving Your Agent’s First Call Resolution

Apr 7, 2020

video, cloud, collaboration, Employees, Homepage, WFH, Remote Work, Productivity, Zoom, workplace trends, future of work, Gen Z, Recruiting

Redefining the Future of Work and the Work From Home Employee

Apr 1, 2020

cloud, collaboration, UC Industry, Cisco, Employees, Unified Communications,, Adoption, UCaaS, Enterprise, Homepage, BC/DR, WFH, Remote Work, Broadsoft, CIO

Has the Workplace Been Forever Changed by COVID-19?  Broadsoft’s Founder Shares His Perspective

Mar 11, 2020

Employees, UCaaS, Telephony, Customer Journey, Homepage

How Effective Leaders Reclaim Time with Technology

Dec 5, 2019

Employees, Best Practices, Enterprise, UCBuyerTV, Homepage, leadership

Putting Humanity Back into Sales Leadership

May 21, 2019

Employees, Training, Enterprise

Strategies Great Leaders Use to Avoid Analysis Paralysis

Apr 15, 2019

Technology, Employees, UCaaS, Implementation

Five Things Great Managers Do Before Leaving Their Telephony Provider

Oct 6, 2016

collaboration, Business Case, Employees, Podcast, Use Case

What Kind of Collaborator Are You? Enterprise Collaboration Podcast with PGi