UCbuyer Logo

Your Source For Enterprise Communications & Collaboration News & Insights

Jul 23, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Coaching to Hold Time for Contact Center Agents

Jul 8, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Managing Average Handle Time for Contact Center Efficiency

Jun 29, 2020

Contact Center, Employees, Monitoring, customer experience management, Homepage, Productivity

Seven Steps to Improving Your Agent’s First Call Resolution

Jun 25, 2020

Voice, Contact Center, UCaaS, customer experience management, Homepage

How to use Contact Center Messaging to Your Advantage

Jun 22, 2020

Voice, Contact Center, UCaaS, Monitoring, Telephony, Homepage

Which Contact Center KPI Reigns Supreme?

Jun 11, 2020

Voice, Contact Center, UCaaS, Monitoring, Telephony, Homepage

Six Steps for Improving Your Abandonment Rate

Jun 1, 2020

Technology, Voice, Contact Center, Business Case, Unified Communications,, telecommuting, Adoption, UCaaS, devices

Buyer's Guide to UCaaS

Apr 30, 2020

Technology, Voice, Contact Center, Mobility, Wireless, Communications, Homepage, Productivity

Making the Wireless Headset Decision: DECT vs. Bluetooth

Jan 22, 2020

Technology, Voice, Contact Center, UCaaS, Customer Journey, Homepage

Why Everybody Needs a Hosted Contact Center

Sep 30, 2019

Voice, Contact Center, Business Case, Best Practices, Industry News, Customer Journey, Homepage

In the Quest to Ensure Quality, Study Shows Contact Centers are Often Measuring the Wrong Metrics