UCbuyer Logo

Your Source For Enterprise Communications & Collaboration News & Insights

Three Keys to Maintain a Competitive Edge

Posted by The UC Buyer

Jun 27, 2019

Dave Gilbert and Mike Comwell cornered Louie Holmes of Skyswitch to ask him about some tips for maintaining a competitive edge in a crowded market.  He offers three broad pieces of advice.

Build A Great Team

Obviously, it is hard to operate a business alone, but recruiting, training, and retaining great people is a key. Not only is employee churn expensive, but it wastes valuable resources training replacements.  Louie is thankful for his “wonderful team with the Skyswitch group” and attributes their teamwork as a big contributor to success.

Keep Up With The Times

Louie and Skyswitch believe in “offering new services that are integrating with the platform” such as “call center type activities” on a regular basis, to always keep their partners empowered with cutting edge products and services.

Many UCaaS providers are branching out to SD-WAN, soft phone clients, hosted fax, and other solutions. 

Maintain Great Partnerships

Sales enablement becomes a key factor when working with customers, distributors, and service providers. Or, as Louie puts it, “enable [our partners] with the tools” to go to market. When you have partners that resell on your platform, keeping them empowered, in the know, and included becomes a key factor for success.

 

Watch their entire interaction here:

 

Topics: UC Industry, Unified Communications,, UCaaS, UCBuyerTV

Subscribe to Email Updates

Dig Deeper

New Call-to-action

How To Save Your UC Deployment

 

Have News to Share?

Fill out the form below and tell us what's happening.  We'll get it online as soon as we can (and you may even hear from one of our journalists).

What's Hot on TheUCBuyer