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Podcast: The Rise of Remote Working and Remote Contact Center Agents with Five9

Posted by Kevin Gulley

Mar 7, 2016

TheUCBuyer_Podcast_Series_Image.jpgMultiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more quickly than the contact center.

Related: Download the ICMI Guide on Contact Center Metrics

 

In this podcast interview with Mayur Anadkat, the VP of Product Marketing of Five9, we dig into how quickly this trend is accelerating, the challenges that workers and managers need to overcome, and the technology required to ensure remote agents are successful, among other topics.  

 

Don't forget to subscribe to our podcasts at iTunes (they're great for the drive to work!) and stick with The UC Buyer for on-going insights into developments in the contact center, UC and collaboration markets and how businesses and business people are changing the way they work.

 

Topics: cloud, Contact Center, Business Case, Mobility, telecommuting, Podcast

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