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Now is the Time to Consider a Unified Communications Business Strategy

Posted by Dave Gilbert

Mar 13, 2020

In the past month the whole world has been rocked by the COVID-19 Coronavirus.  The FUD, (fear, uncertainty and doubt) is in the air.

But that’s not to say we should not take this crisis seriously. In the past week the entire country of Italy was quarantined, The largest trade show in communications world was postponed the NCAA National Championship is canceled, Costco has been out of water and toilet paper for weeks as people build up their emergency supplies. This week they even postponed the Stagecoach and Coachella concerts

Employees are being told that any “non-essential travel” will not be allowed and that workers should work from home whenever possible. But most people are not prepared to work from home. So what do workers need to effectively work from home?

change-adapt-surviveThe problem can be easily solved for most people by creating a solution that includes Unified Communication and Collaboration technology. By implementing software that combines voice, video and collaboration you can quickly set up your home office or spare room as command central.  

What steps can you take? 

To be successful in a virtual environment, employees need the ability to take calls, answer email, and participate in meetings outside of "traditional" business hours and locations. Here’s a short list of what you need to set up a remote office.   

Voice and video calling.   
There is still a place for a desk phone and a cell phone that rings simultaneously.  you'll never miss a call and you’re able to be in touch as much as you want to be. 

Video calling and conferencing. 
Seeing familiar faces helps lessen the feeling that you’re not in the office with co-workers.  Did you know that 90% of communicating feelings and attitude comes from non-verbal cues? 

Instant message, text message and presence. 
Since you can’t just walk down to the next office or cube, send a message and see if they’re free to talk. Turn on your presence indicator and let people know when you’re available for a chat. 

Colleagues can share information and collaborate using any combination of group chat, Slack and team messaging, voice and video conferencing, desktop sharing and file sending.

What does this mean for your business? 

You and your teammates can now work efficiently from anywhere. And that changes everything. Even if we can’t get to the office we can still stay connected and participate. Using software that measures the productivity of remote employees gives managers a sense that daily progress toward the goal is being made. 

As business gains a new understanding that work doesn’t have to happen at a “place” but it can often happen from “anywhere”, people get more productive and are happier. By using new technology to unify all the ways you communicate we get more effective at what we do.

Another benefit is that business continuity becomes more resilient during times of natural disaster and worldwide pandemics like the Coronavirus we are now facing. 

Take some time to consider a Unified Communications and Collaboration Business Strategy. You’ll be glad you did.

Topics: Industry News, UCaaS, Customer Journey, Homepage, leadership

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