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Contact Center Infographic: Improving Customer Engagement, Driving Execution and Efficiency

Posted by Kevin Gulley

Oct 29, 2015

Contact Centers are evolving rapidly.  As customers demand service how and when they want, contact centers are responding by providing  omnichannel support to deliver top quality customer experiences. Recent reports from the International Customer Management Institute in conjunction with Five9, and CreativeVirtual, define key metrics around what customers are requesting, and the metrics businesses need to measure to deliver quality service in an efficient and cost effective manner.  Check out this handy infographic for the highlights.  

 

 

 

 

Topics: Voice, Contact Center, Employees, Industry News, Infographic

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