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Business Continuity Insights and Resources

Posted by The UC Buyer

Mar 21, 2020

Last Updated: March 20, 2020

What Should Be Included in a Business Continuity Plan?
In order to maintain profitability during and after a natural disaster, service interruption, or wide-scale medical emergency, you should have a Business Continuity plan. Jan Ritter of Voyant provides information and a guide to building that continuity plan, including information about SIP Trunking to maintain service, remote work strategies, and how you can use Unified Communications to best effect.
Source: Voyant, March 12, 2020

Why Critical Event Management is Essential to Business Continuity
Many articles talk about what to do for business continuity within the scope of your organization. How to protect your employees and customers, when to send people home, and how to continue communications remotely. But what about your supply chain and other components crucial for your business? This article by Everbridge brings up topics like how to protect your supply chain, and how to leverage technology and data to your advantage.
Source: Everbridge, March 11, 2020

How to Prepare Your Company for Telecommuting
Now that you need to move to telecommuting as a business strategy, what is the best way to implement these changes? This article by Star2Star give five important considerations, including how to share desktops, communication needs, and how to organize workflows and procedures remotely.
Source: Star2Star, March 11, 2020

The 4 Key Considerations for Extending Your Business Continuity Plan (BCP) to Home and Remote Workers
Due to the spreading health crisis, we are presently in the early stages of the largest global work-from-home experiment in history. This article by Cato Networks explains the key factors that go into maximizing business continuity through the use of remote workers.

Source: Cato Networks, March 8, 2020

How Pandemic Threats Can Impact Financial Institutions
With examples pulled from the financial sector but messages that can matter to others, this article by Marie Giangrande exposes how enterprises can be affected in indirect ways. Have you thought of how to track absenteeism for your remote workers, or how to improve your business continuity plan in preparation for the next disaster, because this article will help.
Source: Everbridge, March 5, 2020

How to Start a Work-From-Home Agent Program
If there is one thing you can count on needing, it is a business continuity plan. When this extends to your contact center agents, a work-from-home program could be the ideal solution. Kay Phelps of 8x8 offers a series of five questions to ask and a load of advice to consider before implementing a remote worker solution for your contact center.
Source: 8x8, March 4, 2020

Weathering the COVID-19 Crisis Means Being Part of the Solution
When faced with monumental circumstances, such as the COVID-19 outbreak, the best leaders must be able to think, innovate, adapt, and overcome. This article gives tips on how to respond and push through such crises. Seven immediate steps and three longer-term tips for managers of every type of enterprise give crucial advice on topics such as protection, communication, and risk assessment.
Published on LinkedIn by Lars Faest, BCG, Managing Director Greater China, March 4, 2020

Communication Best Practices for the Next Infectious Disease Outbreak, Epidemic, or Pandemic
Governments across the world, as well as agencies like the World Health Organization are learning the best ways to communicate to an audience of billions. The development of best practices for communication in the event of a pandemic, outbreak, or other disaster is front and center to these organization, as well as yours. This article by Michael Scott defines these best practices, and the article includes a link to a Coronavirus Preparedness Kit.
Source: Everbridge, March 3, 2020

8 Questions Employers Should Ask About Coronavirus
Make sure you are asking the right questions and gathering the right information about this outbreak in order to best protect your employees and your business. The Harvard Business Review spells out the type of conversation starters necessary to best protect your employees, your customers, and your business itself. From when to exclude workers and visitors to travel policies, these eight questions will put your business in a better position to emerge from this disruption in a good place.
Source: Harvard Business Review, March 2, 2020

Lead Your Business Through the Coronavirus Crisis
Business leaders around the globe are in various stages of preparing or deploying crisis management & business continuity plans as the COVID-19 crisis continues to evolve.  HBR provides valuable insights in this distilled list of 12 lessons for responding to unfolding events, communicating, and extracting and applying learnings.
Source: Harvard Business Review, February 27, 2020

Stress-Test Your Business Continuity Management
You should have a business continuity plan, but how can you be sure it will be effective before faced with the anxiety of an actual crisis? This article lays out the four components of a proper business continuity management program, including IT disaster recovery, as well as how to test, prioritize risks and threats, and select the proper team players.
Source: Gartner, February 12, 2020

A Video-First Culture is Critical for Overcoming the Workplace Challenges of the Future
Forbes Insights partnered with Zoom last year to gauge the impact of video on the workplace and the increasingly important role of video in the workplace.  In this survey by Forbes Insight, an assortment of valuable insights are provided around workforce trends and the effectiveness of video in improving productivity.
Source: Forbes Insights & Zoom, February 5, 2020

How to Measure Your Organizational Resiliency for Critical Events
This article from Everbridge shows you how to quantify, using the Organizational Resiliency Maturity Model, your enterprise's maturity in the sense of being able to cope with the next crisis. You can assess risks, locate what may be harmed, prepare to act on protocols, and analyze performance at all stages of the response.
Source: October 2, 2019

Topics: BC Central

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