The UC Buyer Blog

Managing Average Handle Time for Contact Center Efficiency

Seven Steps to Improving Your Agent’s First Call Resolution

How to use Contact Center Messaging to Your Advantage

Which Contact Center KPI Reigns Supreme?

Podcast: Patrick Sullivan

Infographic: Working From Home

Six Steps for Improving Your Abandonment Rate

Finding Your Purpose During COVID-19

Call Quality in a Cloud-based and Mobile-empowered World

Podcast: First Comm

4 Critical Things MSPs Should Consider When Evaluating UCaaS Solutions

Buyer's Guide to UCaaS

6 Simple Ways UC Can Improve Your Customer’s Experience

Selling Backward with Crisantos

What Equipment Does One Need to Effectively Work From Home

Podcast: Mike Tessler

Podcast: UC Devices

Highlighting the Differences: Firewalls vs. Session Border Controllers

How Those Tiny, In-ear Wireless Headsets Work

Making the Wireless Headset Decision: DECT vs. Bluetooth

Podcast: Managing a Remote Team

Options for an Open Source Unified Communications (UC) Solution

Podcast: Business Continuity Planning for Remote Workers

How Great Leaders Use Analytics and Unified Communications Together

Dave's Tips for Awesome Virtual Meetings

Redefining the Future of Work and the Work From Home Employee

How Education is Continuing By Using Video Conferencing and Collaboration to Enable Distance Learning

Has the Workplace Been Forever Changed by COVID-19? Broadsoft’s Founder Shares His Perspective

Improving Productivity for Remote Workers: Top Tips for #WFH

Infographic: UC and Telework

Curated UC Buyer Articles

Technology News

Virtual Event Solutions

Remote Worker Productivity Resources

Business Continuity Insights and Resources

Technology Provider Resources

The Learning Journey

How to Drive Participation and Engagement with a Remote Workforce

Now is the Time to Consider a Unified Communications Business Strategy

How Effective Leaders Reclaim Time with Technology

Remote Worker Emergency Business Continuity ‘Must-Haves’

Business Continuity Central

3 Myths Managers and Companies Need to Know About Remote Working

Five Things Great Managers Do Before Leaving Their Telephony Provider

What is UCaaS?

Educated Buyers and Their Opportunities

How To Miss An Opportunity by Asking the Wrong Questions

Why Everybody Needs a Hosted Contact Center

How The Cloud Changed Everything

The Evolving Role of the CIO

How to Grow in the Industry (Whatever That Industry May Be)

What should Avaya VARs do next?

2019 Year in Review

What Happens When Companies Merge

Seven Project Management Tips for Better Tech Adoption

Putting Humanity Back into Sales Leadership

The Next Step in Convergence

How is SD-WAN Misunderstood?

UCBuyer TV - Phil Edholm

UCBuyer TV - Jeffrey Pearl

When Rip and Replace Won’t Do: Keys to Migrating to UC at Your Own Pace

How Much Bandwidth Does Your Network Need to Support UCaaS

Scheduled Call Routing for Pros

The Call Flow Continuum Part 2

The Call Flow Continuum Part 1

6 Key Benefits of Outsourcing your NOC

How UCaaS Leads to Better Customer Service

Developers Need Salespeople Who Understand the Products

How to Use UCaaS to Enable Sales

Tips on Providing Combined Services in the UCaaS Space

In the Quest to Ensure Quality, Study Shows Contact Centers are Often Measuring the Wrong Metrics

Seven Steps to Improving Your Agent’s Average Handle Time

Why Your Small Business Should Consider a Call Queue

What Managers Need to Know About Cloud Based Call Recording

What Managers Should Know About SIP Trunking

How Bigleaf Politely Engages Your Customer’s Network

How to Succeed as an Emerging Markets MSP

What the CompTIA Show Means for MSPs

Bigleaf Network's Unique Approach to SD-WAN

Utilizing After Action Reports for UC Deployments

Should You Offer Residential VoIP Service?

Understanding Toll-Free Numbers

Understanding the ATA

Understanding Power over Ethernet

Late Adopters of UCaaS are Poised to Buy

Mistakes Businesses Make When Implementing UC (and How to Avoid Them)

Addressing MPLS vs Over-the-Top and other UC & UCaaS Quality of Service Questions

KAZOOcon 2019

Realizing Greenfield Opportunities for Contact Centers in the SMB Market

Avaya’s Edge - Owning the Entire Supply Chain

How Business Intelligence Helps Your Message

Dave George Sees Optimism in the Future for UCaaS and CPaaS

What Provider Agnostic Devices Mean for Service Providers

What Provider Agnostic Devices Mean for Buyers

BCStrategies and the Three Key Parts of Communications

Freshly Rebranded Poly is Coming For Your Business

Kazoocon 2019 Speaker Michael Sterl

The Solutions Provider Business Model

Using Data to Improve Adoption

Protect Yourself from IoT Hacking

Capitalizing on Integration in the UCaaS Space

Nextiva’s Drive Toward Customer Experience

Is Backbone Acceleration Service the New SD-WAN?

Three Keys to Maintain a Competitive Edge

Does Your Company Have Its Own Technologist?

Rev.io Tackles SaaS Billing

How to Differentiate in a Crowded Field

Keep Your Sales Engine Churning Through the Summer Months

7 Practical Ways CPaaS Technology Can Improve Your Business

KAZOOcon 2019: Empowering Success for The Future of Service Providers

Two Extremes of the UCaaS Salesperson

Strategies Great Leaders Use to Avoid Analysis Paralysis

Desk Phones vs. Soft Phones for the SMB

Developers Drive User Experience

Employ Focused Marketing to Find the Right Customer, Not Just Any Customer

Digital Transformation and the Partner as Trusted Advisor

Channel Partners 2019

Tips for Sales Leaders Selling Wedge Products

theUCBuyer Podcast - April 23 2019

My 3 Key Takeaways from Google Cloud Next 2019 and "The Kurian Effect"

Managers Create Their Own Private Internet with SD-WAN

How Experienced Trainers Backload Knowledge Transfer

Five Things Great Managers Do Before Leaving Their Telephony Provider

How Leaders Utilize Unified Communications Solutions to Enhance Interoffice Communication

How Administrators Use Psychology With Auto Attendants

How Effective Leaders Reclaim Time with Technology

The UCaaS Salesperson’s Guide to Perceived Value

Choosing the Best Resource for Training Your Target Audience

Advanced Collaboration and Seamless Video Are Finally Here, Podcast Interview with the CEO of CafeX

Getting Back to High-Touch, High-Value Customer Care

Security Concerns Driving Businesses, Service Providers Towards Virtual SBC's

Are GPUs the Answer to Scaling Media Processing in the Cloud

How Technology is Bringing Companies and Customers Closer with Customer Experience Management - #Podcast

Empowering Supervisors to Assist Contact Center Agents Cross Platform

What Kind of Collaborator Are You? Enterprise Collaboration Podcast with PGi

West, Yorktel Partner to Take Skype for Business Video to the Next Level

What You Need to Know About Open Source Unified Communications. Podcast with eZuce

Eating Own Dogfood Positions CafeX to Shake Up Video Collaboration with Chime

Why Small Businesses Should Switch to SIP Trunks

Five Bullet Friday

Testing the Readiness of Your Network Prior to UCaaS Deployment

Virtual SBC and SBCaaS Options: The Market is Coming Into Focus

The Evolving Enterprise UCaaS Market - Podcast Interview with Fuze

Four Considerations for Enterprises Embedding Communications in Business Applications

Three Key Takeaways from Gartner's 2016 Critical Capabilities for Unified Communications Report

As Usual, There's a Ton Going On. Lines Are Blurring. Here's What You Need to Know.

The Rise of Collaboration Spaces and the Next Generation Workplace

Summer Vacation in the Age of Unifying Communications

Gartner's Magic Quadrant for Enterprise Unified Communications (UC) Emphasizes Keys to Competitiveness

Secure Deployments of Cloud Connector Broadens Market for Microsoft Cloud PBX

Big News on the Video Front This Week

I'm So Freakin' Impressed by Nintendo

Voice in the Modern Enterprise, Call-Centric Workers and the Rise of Headsets

Two 'fer Tuesday. Mitel / Polycom Not Happening, Slack Gets Verbal

Moving on Up: UCaaS Quickly Gaining Traction in the Large, Multinational Enterprise

Three Bullet Thursday: Skype for Meetings, VoIP in iOS 10, SMB's Going Crazy for UCaaS

Planning for UCaaS or Hosted VoIP? 5 More Questions Your Business Should Ask and Answer

Four Bullets For the Fourth

How Customer Experience Management (CEM) is Becoming the Brand. #Podcast Interview with Avaya

The State of Enterprise Video. Podcast with Wainhouse Research

The Vital Role Monitoring and Testing Plays in Successful Omni-Channel Contact Centers

Ensuring Your Employees Are Safe with e911. What Businesses Should Know.

5 Questions SMBs Must Ask And Answer Before Implementing UCaaS or Hosted VoIP

Content, Context, Persistence Keys to Visual Collaboration in the Enterprise

Addressing 3 Reasons Why Enterprise Video is Still Such a Challenge

How UC and Contact Centers are Joining Together to Enhance Customer Experience Management (CEM)

Decided to Deploy UCaaS? 3 Keys to Starting the Project Right

What Companies Need to Know About Developing or Rolling Out WebRTC Applications

Five Bullet Friday - Brain Candy to Start Your Weekend

How WebRTC is Changing the Game in Contact Centers for Customers and Companies

The Confluence of UC and Contact Center Solutions - Enhancing the Customer Care Experience #Podcast

How the Private Label Option Stacks Up for MSPs & VARs Looking to Offer UCaaS

Considering WebRTC? What Businesses Developing or Deploying WebRTC Apps Need to Know #Podcast

UC Driving Headset Adoption for Task Based Workers and Companies Look to Deliver

5-Bullet Friday

Multi-layer Security: An Effective Strategy for Protecting Real-time Communications Flows from a Variety of Threats

The Evolving e911 Landscape and What Businesses Need to Know. #Podcast

Bringing UCaaS to Small Markets and Rural Locations, ILECs Act as Trusted Business Partners

How Visual Collaboration Can Supersede Video Conferencing in the New Visual Workplace - #Podcast

How to Protect Your Company from Phone Hacking & Toll Fraud. It's a Bigger Problem Than You Think

5-Bullet Friday

Components of Enterprise Video Assessment Projects and a Roadmap for a Successful Video Implementation

The Business Case for the Deskphone in a Unified Communications World

Addressing Some Of Video's Biggest Challenges in the Enterprise. Podcast Interview with CafeX

How Session Border Controllers Help Secure Contact Centers – and Create Efficiencies

Use Cases for Speakerphones - They're Not Just for Board Rooms Anymore

5-Bullet Friday

How to Get the Most Out Of (and Avoid Interference in) a Wireless Headset Deployment

How Managers Can Help Create a Culture That Embraces UC

What it Takes to Deliver on the Promise of Enterprise Video Communication and Collaboration

How Headsets Can Positively Impact UC Adoption

International SIP: What Your Businesses Needs to Know About Deploying SIP Globally

Benefits of Moving to a Cloud PBX for K-12 School Systems

The Future Voice of Competition in the Internet Era - Podcast Interview with INCOMPAS

5 Takeaways from Enterprise Connect 2016

The Continued Importance of Deskphones in Modern Enterprise Communications - Interview with Snom

Thinking of Implementing Skype for Business? Here's Three Things You Should Do

Podcast: The Rise of Remote Working and Remote Contact Center Agents with Five9

5 Things I'm Expecting to See at Enterprise Connect

Priorities and Challenges for SMBs When Implementing Hosted UC

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