The UC Buyer Blog

How To Miss An Opportunity by Asking the Wrong Questions

Why Everybody Needs a Hosted Contact Center

How The Cloud Changed Everything

The Evolving Role of the CIO

How to Grow in the Industry (Whatever That Industry May Be)

What should Avaya VARs do next?

2019 Year in Review

What Happens When Companies Merge

Seven Project Management Tips for Better Tech Adoption

Putting Humanity Back into Sales Leadership

The Next Step in Convergence

How is SD-WAN Misunderstood?

UCBuyer TV - Phil Edholm

UCBuyer TV - Jeffrey Pearl

When Rip and Replace Won’t Do: Keys to Migrating to UC at Your Own Pace

How Much Bandwidth Does Your Network Need to Support UCaaS

3 Myths Managers and Companies Need to Know About Remote Working

Scheduled Call Routing for Pros

The Call Flow Continuum Part 2

The Call Flow Continuum Part 1

6 Key Benefits of Outsourcing your NOC

How UCaaS Leads to Better Customer Service

Developers Need Salespeople Who Understand the Products

How to Use UCaaS to Enable Sales

Tips on Providing Combined Services in the UCaaS Space

In the Quest to Ensure Quality, Study Shows Contact Centers are Often Measuring the Wrong Metrics

Seven Steps to Improving Your Agent’s Average Handle Time

Why Your Small Business Should Consider a Call Queue

What Managers Need to Know About Cloud Based Call Recording

What Managers Should Know About SIP Trunking

How Bigleaf Politely Engages Your Customer’s Network

How to Succeed as an Emerging Markets MSP

What the CompTIA Show Means for MSPs

Bigleaf Network's Unique Approach to SD-WAN

Utilizing After Action Reports for UC Deployments

Should You Offer Residential VoIP Service?

6 Simple Ways UC Can Improve Your Customer’s Experience

Understanding Toll-Free Numbers

Understanding the ATA

Understanding Power over Ethernet

Late Adopters of UCaaS are Poised to Buy

Mistakes Businesses Make When Implementing UC (and How to Avoid Them)

Addressing MPLS vs Over-the-Top and other UC & UCaaS Quality of Service Questions

KAZOOcon 2019

Realizing Greenfield Opportunities for Contact Centers in the SMB Market

Avaya’s Edge - Owning the Entire Supply Chain

How Business Intelligence Helps Your Message

Dave George Sees Optimism in the Future for UCaaS and CPaaS

What Provider Agnostic Devices Mean for Service Providers

What Provider Agnostic Devices Mean for Buyers

BCStrategies and the Three Key Parts of Communications

Freshly Rebranded Poly is Coming For Your Business

Kazoocon 2019 Speaker Michael Sterl

The Solutions Provider Business Model

Selling Backwards with Crisantos

Using Data to Improve Adoption

Protect Yourself from IoT Hacking

Capitalizing on Integration in the UCaaS Space

Nextiva’s Drive Toward Customer Experience

Is Backbone Acceleration Service the New SD-WAN?

Three Keys to Maintain a Competitive Edge

Does Your Company Have Its Own Technologist?

Rev.io Tackles SaaS Billing

How to Differentiate in a Crowded Field

Keep Your Sales Engine Churning Through the Summer Months

7 Practical Ways CPaaS Technology Can Improve Your Business

KAZOOcon 2019: Empowering Success for The Future of Service Providers

Two Extremes of the UCaaS Salesperson

Strategies Great Leaders Use to Avoid Analysis Paralysis

Desk Phones vs. Soft Phones for the SMB

Developers Drive User Experience

Employ Focused Marketing to Find the Right Customer, Not Just Any Customer

Digital Transformation and the Partner as Trusted Advisor

Channel Partners 2019

Tips for Sales Leaders Selling Wedge Products

4 Types of Workspaces Businesses Are Providing to Maximize Employee Engagement & Productivity

theUCBuyer Podcast - April 23 2019

My 3 Key Takeaways from Google Cloud Next 2019 and "The Kurian Effect"

Managers Create Their Own Private Internet with SD-WAN

How Experienced Trainers Backload Knowledge Transfer

Five Things Great Managers Do Before Leaving Their Telephony Provider

How Leaders Utilize Unified Communications Solutions to Enhance Interoffice Communication

How Administrators Use Psychology With Auto Attendants

How Effective Leaders Reclaim Time with Technology

The UCaaS Salesperson’s Guide to Perceived Value

Choosing the Best Resource for Training Your Target Audience

Advanced Collaboration and Seamless Video Are Finally Here, Podcast Interview with the CEO of CafeX

Getting Back to High-Touch, High-Value Customer Care

Security Concerns Driving Businesses, Service Providers Towards Virtual SBC's

Are GPUs the Answer to Scaling Media Processing in the Cloud

How Technology is Bringing Companies and Customers Closer with Customer Experience Management - #Podcast

Empowering Supervisors to Assist Contact Center Agents Cross Platform

What Kind of Collaborator Are You? Enterprise Collaboration Podcast with PGi

West, Yorktel Partner to Take Skype for Business Video to the Next Level

What You Need to Know About Open Source Unified Communications. Podcast with eZuce

Eating Own Dogfood Positions CafeX to Shake Up Video Collaboration with Chime

Why Small Businesses Should Switch to SIP Trunks

Five Bullet Friday

Testing the Readiness of Your Network Prior to UCaaS Deployment

Virtual SBC and SBCaaS Options: The Market is Coming Into Focus

The Evolving Enterprise UCaaS Market - Podcast Interview with Fuze

Four Considerations for Enterprises Embedding Communications in Business Applications

Three Key Takeaways from Gartner's 2016 Critical Capabilities for Unified Communications Report

As Usual, There's a Ton Going On. Lines Are Blurring. Here's What You Need to Know.

The Rise of Collaboration Spaces and the Next Generation Workplace

Summer Vacation in the Age of Unifying Communications

Gartner's Magic Quadrant for Enterprise Unified Communications (UC) Emphasizes Keys to Competitiveness

Secure Deployments of Cloud Connector Broadens Market for Microsoft Cloud PBX

Big News on the Video Front This Week

4 Things MSPs Should Consider When Evaluating Private Label UCaaS Solutions

I'm So Freakin' Impressed by Nintendo

Voice in the Modern Enterprise, Call-Centric Workers and the Rise of Headsets

Two 'fer Tuesday. Mitel / Polycom Not Happening, Slack Gets Verbal

Moving on Up: UCaaS Quickly Gaining Traction in the Large, Multinational Enterprise

Three Bullet Thursday: Skype for Meetings, VoIP in iOS 10, SMB's Going Crazy for UCaaS

Planning for UCaaS or Hosted VoIP? 5 More Questions Your Business Should Ask and Answer

Four Bullets For the Fourth

How Customer Experience Management (CEM) is Becoming the Brand. #Podcast Interview with Avaya

The State of Enterprise Video. Podcast with Wainhouse Research

The Vital Role Monitoring and Testing Plays in Successful Omni-Channel Contact Centers

Ensuring Your Employees Are Safe with e911. What Businesses Should Know.

5 Questions SMBs Must Ask And Answer Before Implementing UCaaS or Hosted VoIP

Content, Context, Persistence Keys to Visual Collaboration in the Enterprise

Addressing 3 Reasons Why Enterprise Video is Still Such a Challenge

How UC and Contact Centers are Joining Together to Enhance Customer Experience Management (CEM)

Decided to Deploy UCaaS? 3 Keys to Starting the Project Right

What Companies Need to Know About Developing or Rolling Out WebRTC Applications

Five Bullet Friday - Brain Candy to Start Your Weekend

How WebRTC is Changing the Game in Contact Centers for Customers and Companies

The Confluence of UC and Contact Center Solutions - Enhancing the Customer Care Experience #Podcast

How the Private Label Option Stacks Up for MSPs & VARs Looking to Offer UCaaS

Considering WebRTC? What Businesses Developing or Deploying WebRTC Apps Need to Know #Podcast

UC Driving Headset Adoption for Task Based Workers and Companies Look to Deliver

5-Bullet Friday

Multi-layer Security: An Effective Strategy for Protecting Real-time Communications Flows from a Variety of Threats

The Evolving e911 Landscape and What Businesses Need to Know. #Podcast

Bringing UCaaS to Small Markets and Rural Locations, ILECs Act as Trusted Business Partners

How Visual Collaboration Can Supersede Video Conferencing in the New Visual Workplace - #Podcast

How to Protect Your Company from Phone Hacking & Toll Fraud. It's a Bigger Problem Than You Think

5-Bullet Friday

Components of Enterprise Video Assessment Projects and a Roadmap for a Successful Video Implementation

The Business Case for the Deskphone in a Unified Communications World

Addressing Some Of Video's Biggest Challenges in the Enterprise. Podcast Interview with CafeX

How Session Border Controllers Help Secure Contact Centers – and Create Efficiencies

Use Cases for Speakerphones - They're Not Just for Board Rooms Anymore

5-Bullet Friday

How to Get the Most Out Of (and Avoid Interference in) a Wireless Headset Deployment

How Managers Can Help Create a Culture That Embraces UC

What it Takes to Deliver on the Promise of Enterprise Video Communication and Collaboration

How Headsets Can Positively Impact UC Adoption

International SIP: What Your Businesses Needs to Know About Deploying SIP Globally

Benefits of Moving to a Cloud PBX for K-12 School Systems

The Future Voice of Competition in the Internet Era - Podcast Interview with INCOMPAS

5 Takeaways from Enterprise Connect 2016

The Continued Importance of Deskphones in Modern Enterprise Communications - Interview with Snom

Thinking of Implementing Skype for Business? Here's Three Things You Should Do

Podcast: The Rise of Remote Working and Remote Contact Center Agents with Five9

5 Things I'm Expecting to See at Enterprise Connect

Priorities and Challenges for SMBs When Implementing Hosted UC

Rosy Growth Picture Painted for UC and UCaaS Market by Broadsoft, PwC

5-Bullet Friday

4 Key Roles Executive Champions Should Play in UC Deployments

Open Offices: The Trends, Benefits and Challenges Faced in Creating Flexible Work Spaces

How Network Functions Virtualization is Changing the Way Providers Deliver Online Services

Challenges and Opportunities in Deploying SIP Trunking Internationally - Podcast

Podcast: Open Offices and The Changing Face of Collaboration

3 Key Issues to Address When Vetting UCaaS Providers

What Every Business Needs to Know About Implementing SIP Trunking

Do Your Remote Workers Hate You? Steps to Take to Address Social Dislocation

Assessing the Options for Outsourcing Your Session Border Controller (SBC), Including SBCaaS

To Maximize UC Adoption, Don't Skimp on Employee Training

Tis the Season - UC Event Season is Upon Us and The UC Buyer Will See You There

Podcast: What You've Always Wanted to Know About Implementing SIP Trunking But Were Afraid to Ask

Got SIP? Then You Need an SBC – Whether Appliance, Virtual or As-a-Service

4 Reasons This May Be the Year of Video - and Some Others Why It Won't Be

Four Functionality Priorities for SMBs When Rolling Out UCaaS

Increasing Adoption: Giving Your UC Deployment A Fighting Chance

Mapping Your Migration to Skype for Business: Cloud, Premises or Hybrid

Top Stories Of 2015 via The UC Buyer

3 Keys to Effectively Implementing and Rolling Out IP Telephony in Your UCaaS Solution

With Apologies to Gartner, Four Practical Unified Communications Predictions for 2016

How Video Interoperability is Helping Create a Video First Corporate Culture

3 Considerations for Hosting WebRTC-based Applications in the Cloud

4 Reasons SMBs are Flocking to Hosted UC. The Business Case for UCaaS

Unified Communications (UC) Adoption. What's Working and What's Holding Companies Back. #Infographic

Challenges Businesses Must Address When Managing a Fleet of Headsets

Unified Communications News Roundup

With the Debut of Microsoft Office 365 Cloud PBX, It’s Time to Reassess Your UC Plan

Survey Points to Need to Recalculate How We Measure Success of Unified Communication (UC) Deployments

Nectar Has a 3-Step Plan for Success in Skype for Business Rollouts – and the Tools to Help

No Memorials for the Desk Phone Yet - Businesses Plan on Using Them Alongside Softphones and Mobile Devices

Network Considerations for SMBs Looking to Move to Hosted UC (UCaaS) or VoIP

Twilio Extends the Boundaries of UC by Embedding Communications in Nearly Any Application

Infographic - How Transnational Companies Are Using Teleworking and Virtual Teams to Collaborate Successfully

Considerations for Businesses When Increasing Their Home-Based Telework Workforce

Contact Center Infographic: Improving Customer Engagement, Driving Execution and Efficiency

Podcast: How Embedding Communications in Biz & Web Apps Improves Customer Interactions

Outlining the UCaaS Drivers, Benefits and ROI Calculation for Small and Medium Businesses (SMBs)

Why Session Border Controllers (SBCs) are Replacing the Need for VPNs

Podcast: Unified Communications and SMBs: Business Drivers, Challenges and Benefits

The Race is On to Outfit the Huddle Room with Voice, Video and UC for Serious Collaboration

Use Cases That Highlight the Business Case for Secure Chat

How UC, Mobility and Open Offices are Changing Corporate Culture

Next Move: Session Border Controllers (SBCs) Get the Virtualization and Cloud Treatment

Podcast Series: How Unified Communications (UC) is Impacting Corporate Culture - and Vice Versa

Gartner Critical Capabilities for Unified Communications Report is a Must for UC Shoppers. Rates UC Vendors by Use Case

UC News Roundup - Acquisitions Underway and Vendors Upping the Ante for Channel Partners

Trends and Topics Impacting The Unified Communications Space Since We Launched One Year Ago

Users Still Struggling to Define Best Approach for Migrating from Lync to Skype for Business

The Gartner UCaaS Magic Quadrant Goes Global: Key Vendor Takeaways

IP Phone Market Still Growing, Despite Predictions of Doom

eZuce Looks to Spread its Wings with New Open Source Platform for UC - and Video Collaboration and Contact Center

Highlights from Gartner’s 2015 UC Magic Quadrant: Unified Communications Market Maturity, New Focus on Developers

Bring the “Chaperone” to Your BYOD Party

Three More Open Source Unified Communications (UC) Options - Plus One That's Not so Viable

How UC Applications Are Driving Change in WiFi Networks – and What You Can Do About It

Simple Steps to Ensure Security for Remote Workers in a Unified Communications Environment

How Cloud-based Unified Communications Leads to Improved User Engagement in the Enterprise: the Avaya Perspective

Chase and Coke Ditch Voicemail: They Should’ve Deployed Speech-to-Text Instead and Made Voicemail Easier and More Productive

Podcast Series: Voice, Video and UC Changes the Way You Need to Think About Your WiFi Backbone. Interview with Aruba Networks

Collaboration and Concentration in Open Offices And Rise of Huddle Rooms

Podcast Series: Enterprise Unified Communications and the Cloud with Avaya

Desktop Phones Are On the Way out – Unless They’re Not

WebRTC Market 2015 - Statistics and Data. #Infographic

Why Session Border Controllers are Crucial to IP-based Contact Centers

IDG Survey Shows Modest Growth in UC&C Spending but Strong Interest in Cloud Offerings

Report Makes the Case that WebRTC is in “Early Mainstream” Phase

Enhanced Personalization and Analytics the Next Wave in Contact Centers. Interview with 8x8

With Office 365 E5, Microsoft Dives Deeper into Telephony

Securing Text Messaging is Crucial for Healthcare, Other Regulated Industries

3 Keys to Providing Protection and Security for WebRTC Sessions

Room-based Conferencing Heats Up with Latest Version of Google Chromebox for Meetings

Emerging SDN-based Option May be Boon for Backing Up Cloud-based UC Offerings

The Unified Communications as a Service (UCaaS) Market Size and Projections - #Infographic

Microsoft Surface Hub - Could This Be the Future of Room-based Collaboration?

Unified Communications News Roundup - Video, Private Label UCaaS, Mobile UC and more

Planning on Getting There from Here: Migrating from Lync to Skype for Business

SIP and SIP Trunking Primer: What is SIP and What Business Benefits Does it Deliver

Podcast: SIP Trunking 101 - Business Benefits and Implementation Considerations

With Skype Translator Preview, Microsoft Jumps Ahead in Voice Translation Race for Businesses

Survey Says UK SMBs Are Slow to Jump on UC Bandwagon, but Quick to Embrace WebRTC

How Those Tiny, In-ear Wireless Headsets Work: Picking Up Your Voice and Filtering Out Noise

Sorting Reasonable from Unreasonable Use Cases and Expectations for WebRTC Applications

Making the move from ISDN to SIP: How and Why

The Right Audio Endpoints for UC: A Balance of Business Requirements and Personal Preferences

Powerful Collaboration Applications Result When the Internet of Things (IoT) Meets Unified Communications (UC)

Podcast Series: Collaboration and the Internet of Things

Call Quality in a Cloud-based, Mobile World

Use Cases for Unified Communications Performance Monitoring - 2 Examples Where Monitoring and Management Deliver Real Business Value

Key Pillars of Comprehensive UC Management: Testing, Configuration, Performance and Troubleshooting

Deploying UCaaS at Large Companies with Lots of Small Sites Delivers Financial and Operational Benefits

Skype for Business Set to Raise the Profile of UC. Microsoft Partners to Play Key Role

WebRTC Delivering Collaboration to the Enterprise...but for Which Users

Podcast Series: WebRTC and Enterprise Collaboration. Interview with Interactive Intelligence

Infographic: What Types of VoIP Phones are Business People Using? Hint: It's More Than Just One!

#Infographic - Open Offices, Collaboration, Productivity and Concentration

Well-established in U.S., SIP Trunks Are Now Finding Favor Internationally, Especially with Multi-National Corporations

Lots for Businesses to Like in Google Hangouts

Monitoring and Managing Audio Endpoint Devices on Your Unified Communications Infrastructure

Predictions vs Reality at Enterprise Connect 2015

E-911 and SIP: Issues and Opportunities

A Primer on the Diameter Signaling Protocol – and Why It’s Solely a Carrier Concern

Quick Takeaways From Day One at Enterprise Connect

Assessing the Risks and Rewards of Cloud-based Contact Centers

10 Things to Expect at Enterprise Connect 2015

Protecting UC Voice Systems from Security Threats Requires Attention to Architecture, Process and Training

The Benefits (Read: ROI) and Challenges of Wireless Headsets in Contact Centers

The Benefits of Remote Working for Companies and Workers - Infographic

Voice to Text Effectiveness Has Skyrocketed. What it Means to Businesses

How WebRTC is Impacting the UC Landscape - Interview with Unify

Guaranteed Availability and Voice Quality Over Public Internet? 8x8 says Yes.

UC and Professional Headsets - The Case for ROI

Will Unified Communications & Collaboration Mean the End of Snow Days?

Report Finds IP Telephony Costs are Falling while UC Costs are Going Up – But with Good Reason

Securing Real-time Mobile Communications – Every Time

Making the Move to Hosted Voicemail Makes Business Sense

Making it Easier for Small and Medium Businesses (SMBs) to Deploy Unified Communications

Defending Against Two Types of Voice and Video DOS Attacks – How SBCs Can Prevent Them

Building Redundancy and Reliability into Unified Communications Implementations

3 Options for an Open Source Unified Communications (UC) Solution

Sorting Out the Options for Mass Text Notifications

Report Shows SIP and SBCs are Taking Off Along with Unified Communications

Architectural Firm Finds Headsets Improve Productivity and Value for UC-enabled Teams

Mobile UC Solutions Reach Tipping Point, Hand in Hand With UCaaS

Making the Wireless Headset Decision: DECT vs. Bluetooth

Emptying out the Desk Drawers of the Unified Communications-Obsessed Mind

As Microsoft Lync Morphs Into Skype For Business, Users Mix Applause with Concern

Looking Back: Big Stories and Trends from the First 4 Months of TheUCBuyer.com

How SIP Trunking Provides Real Savings for VoIP and other Unified Communications (UC) Traffic

Are Mobile First Customers Being Underserved in the Contact Center

Just How Big is the Unified Communications Market and How Fast is it Growing - #Infographic

Firewalls vs. Session Border Controllers (SBC): Outlining the Differences

Pagers....Really? How Pager Replacement is Helping Hospitals Fund Clinical Improvements

Best Practices: Key Components of a Successful, ROI-Generating Lync Implementation

Desktop and Mobile Video Poised to Explode in the Enterprise – We Mean It This Time!

Wireless Headphones Are Cool. Wireless Headsets Are BOSS!

Tips for Maintaining PCI Compliance in a Unified Communication (UC) World

Amid Protocol and Standards Skirmishes, WebRTC Apps are Finding Their Way to Market

Looking to Increase Unified Communications Adoption Rates? Dell Releases Software Aimed At Doing Just That

Delivering Secure, Quality Videoconferences for Your UC Solution - And How SBC's Can Help

Infographic - Business Benefits of Telecommuting

The Numbers are Coming In: Videoconferencing and UC Really Do Cut Travel Costs

Noise Cancelling Headsets: How The Microphones Work and What You Need to Know

Unified Communications and the Telework Explosion

3 Ways Business Create Value With Speech-to-Text Technology

Wanted: More Compelling Examples of Video in Contact Centers

#Infographic - SIP Trunking, Session Border Controller Markets Red Hot

SIP Trunk Market Booming, Entering Stage of Long-Term Growth Says Infonetics

Is Skype Video Now ‘Good Enough’ for Corporate UC Applications?

Secure, In-App Mobile Chat Coming to a Contact Center Near You...Soon

Are Open Office Spaces Crimping Knowledge Worker Productivity? In Some Ways.

Picked Up UC Pieces from Gartner Symposium 2014

#Infographic: Headset Market Exploding, Headsets Going Mainstream For Knowledge Workers

3 (Early) Steps to Take to Assess Readiness for (and Improve Adoption of) Unified Communications

Questions to Ask When Deciding on a Session Border Controller (SBC)

Bob Metcalfe Outlines Ethernet’s Next Act: Network-as-a-Service

Integrating UC and CRM (or ERP): Contact Center Capabilities on the Road

VoLTE Part II: Better Call Quality, New Services are Among Benefits VoLTE Promises Businesses

VoLTE Part 1: What is VoLTE and How Does it Work?

Gartner says UCaaS is Now Mainstream and Viable – Even for Multinationals

Update on New WiFi Standard: 802.11ac Impact Being Felt in Enterprises One Year In

Use Cases and Benefits of Mass Notification Systems

UCaaS Financing: More Than Just Renting Software

Benefits of Including Digital Signage as Part of a Unified Communications Strategy

Let's Talk: Considerations When Getting Ready to Deploy Lync Enterprise Voice

Why a Session Border Controller (SBC) Is Crucial to Securing Cloud-based UC Services

How To Get Buy-in for a UC Project – and Deal With Naysayers

What About Voicemail in a Unified Communications World?

How Big is the Unified Communications Market? Reports Vary on Size, But UC is Definitely Growing

The Phone is Dead! Long Live the Audio Endpoint!

Voice Communication Use Cases: What Kind of Phone Worker Are You?

Four Crucial Functions of an SBC in a Unified Communications Network

Second Wave of 802.11ac WLAN Spec Is Poised to Support Video and More

Microsoft Edges Cisco, Mitel Moves to Leader Box in 2014 Gartner UC Magic Quadrant

UC in Hospitals: How HIPAA Impacts Healthcare Communications and Collaboration

Making the Hosted UC Decision, Part 2: The Cons

SIP Simply: The Key Functions and Benefits of the Session Initiation Protocol

Making the Hosted UC Decision, Part 1: The Pros

Contact Centers at the Nexus of UC and Mobility Solutions

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