2019 has been an interesting year, for sure. 5G is rolling out, promising better data coverage. Avaya teased a merger with Mitel, then merged with Ringcentral instead. And the reliable hardware manufacturers Plantronics and Polycom formed the supergroup Poly.
But the year was good for buyers and sellers both. As 2019 is winding down, let's review some of the best UCBuyer articles of this year.
For Buyers of UCaaS/CPaaS/NOCaaS
- Five Things Great Managers Do Before Leaving Their Telephony Provider
- What Managers Need To Know About Cloud Based Call Recording
- Desk Phones vs. Soft Phones for the SMB
- 7 Practical Ways CPaaS Technology Can Improve Your Business
- Mistakes Businesses Make When Implementing UC (and How to Avoid Them)
- How UCaaS Leads to Better Customer Service
For Sellers of UCaaS/CPaaS/NOCaaS
- The UCaaS Salesperson's Guide to Perceived Value
- My 3 Key Takeaways from Google Cloud Next 2019 and "The Kurian Effect"
- Tips for Sales Leaders Selling Wedge Products
- Keep Your Sales Engine Churning Through the Summer Months
- Realizing Greenfield Opportunities for Contact Centers in the SMB Market
- Tips on Providing Combined Services in the UCaaS Space