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Collaboration

The UC Buyer offers advice so you can optimize and energize your remote teams with technology and process.
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Common Mistakes Leaders Make When Deploying UC (and How to Avoid Them)

By avoiding these common mistakes, you can have an implementation that is more efficient, less stressful, and more effective than you can imagine.

How UCaaS Leads to Better Customer Service

A cloud-based PBX offers several customer service advantages over a premise-based one.

Podcast: Telestax, CPaaS Enablement and Targeted Education

Two major players from Telestax talk to Dave about CPaaS Enablement, education, and business strategy.

Podcast: Elka Popova, Application and Voice Integration

A great chat with Elka Popova from Front & Sullivan about business, life, and how to find the strength to persevere through hard times.

Coaching to Hold Time for Contact Center Agents

When excessive, hold time can erode the customer experience even if other metrics are in line. What can be done to coach an agent to reduce this KPI?

Podcast: Mark Morgan, CapEx vs. OpEx Business Models

Dave Gilbert speaks with Mark Morgan of Intelisys about opportunities and growth potential for agents and master agents in the UC space.
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