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Buyer's Guide to UCaaS

Find relevant articles to help you make the right decision as you migrate to a cloud-based phone system - or how to optimize the one you already have.
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Seven Steps to Improving Your Agent’s First Call Resolution

One key performance indicator for tech support and retention agents is First Call Resolution (FCR). This article addresses how to coach to this metric.

How to use Contact Center Messaging to Your Advantage

Utilizing messaging tools can prompt your callers to stay more engaged, wait longer for your agents, and have a better overall customer service experience.

Which Contact Center KPI Reigns Supreme?

Should your contact center focus on adherence or compliance? Guest author William Balvanz explores how to evaluate their calculations and importance.

Podcast: Patrick Sullivan

This podcast speaks with Patrick Sullivan on 2600hz, and how UCaaS and CPaaS can help your own business.

Infographic: Working From Home

Although there may be some challenges to remote working, there are also many benefits for businesses and employees alike.

Six Steps for Improving Your Abandonment Rate

Guest contributor William Balvanz shares with the UC Buyer six tips to help manage your call center's abandonment rate.
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