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Google Enters UC Collaboration Market

In this article, by guest correspondent Crisantos Hajibrahim, you will get a boil down of the finding at Google Next 2019 including Google's entry into the UC space.
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Desk Phones vs. Soft Phones for the SMB

Your cloud-based phone system works very well in the cloud, but what kind of endpoint will work best for you?

Developers Drive User Experience

More than ever, your development team needs to have a mind toward User Experience Design.

Employ Focused Marketing to Find the Right Customer, Not Just Any Customer

By being strategic in the type of products and service you are showcasing, you will spend less time trying to tailor a solution you have into something it is incapable of providing.

Digital Transformation and the Partner as Trusted Advisor

The customer experience is the big "why" driving the rapid adoption of new technologies. Trusted advisors can aid this journey for their clients.

6 Key Benefits of Outsourcing your NOC

Instead of shouldering the burden of an expensive Network Operations Center (NOC) on site, more and more enterprises are choosing to outsource this work.

Channel Partners 2019

Industry vets turned pundits, Mike Cromwell and Dave Gilbert, ask other thought leaders for their takeaways from the show.

Deeper Dives

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How To Save Your UC Deployment

Report:  Download the report from ICMI and Five9 

Contact Center Metrics Research Report

 

 

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