Santa Clara, Calif. – Enterprise customers of four different vendors ranked Avaya as the top provider of video conferencing technologies according to industry analyst firm, Nemertes Research. As a result, Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.
Nemertes Research also found that Avaya customers are among the most loyal, with high scores received in the overall solution strategy and future roadmap category. Customers also appreciated the pricing, clarity of licensing and actual costs relative to Avaya's video conferencing portfolio.
Based on feedback from the customer study and Nemertes' analysis, the research report recommends that companies include top providers in any evaluation of video conferencing.
The research results from the feedback of 500 IT decision makers using collaboration technologies and was conducted in the Spring 2014 in the U.S.
"The key to this research is that it's based largely on ratings from those who know best: IT professionals who actually use the products and services. The 2012 acquisition of Radvision improved Avaya's video conferencing capabilities to the point where it's delivering an overall better experience to the enterprise than its competitors."
Robin Gareiss, President, Nemertes Research
"The fast, multi-channel, virtual pace of business today requires powerful collaboration tools that easily fit a mobile lifestyle. Avaya's video conferencing portfolio has been tested by some pretty tough critics who experience this every day: our own employees who are clocking over 50,000 video conferences each month. It’s especially gratifying to see that sentiment reflected by our customers and to be recognized as the Nemertes Pilothouse Top Provider."
Gary Barnett, SVP and president, Collaboration, Avaya
Additional Resources 2014 Nemertes Pilothouse Award for Video Conferencing report Avaya Video Collaboration Free 14-day Avaya Video Trial
Tags: Avaya, Nemertes, video conferencing, collaboration, unified communications, top provider, customer recognition
About Nemertes Research
Nemertes Research is a research-advisory and strategic-consulting firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at www.nemertes.com.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.