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Your Source For Enterprise Communications & Collaboration News & Insights

Oct 29, 2015

Voice, Contact Center, Employees, Industry News, Infographic

Contact Center Infographic: Improving Customer Engagement, Driving Execution and Efficiency

Oct 21, 2015

Voice, Contact Center, Business Case, Best Practices, Industry News

In the Quest to Ensure Quality, Study Shows Contact Centers are Often Measuring the Wrong Metrics

Sep 23, 2015

UC Industry, Unified Communications,, Industry News, UCaaS

UC News Roundup - Acquisitions Underway and Vendors Upping the Ante for Channel Partners

Sep 21, 2015

UC Industry, Industry News, UCaaS

Trends and Topics Impacting The Unified Communications Space Since We Launched One Year Ago

Sep 11, 2015

cloud, Business Case, UC Industry, Gartner, Adoption, Industry News, UCaaS

The Gartner UCaaS Magic Quadrant Goes Global: Key Vendor Takeaways

Sep 9, 2015

Voice, Industry News, UCaaS, Headsets,, Phones

IP Phone Market Still Growing, Despite Predictions of Doom

Sep 1, 2015

UC Industry, Gartner, Unified Communications,, Industry News

Highlights from Gartner’s 2015 UC Magic Quadrant: Unified Communications Market Maturity, New Focus on Developers

Aug 10, 2015

collaboration, Business Case, Employees, Industry News, Headsets,, Huddle Rooms

Collaboration and Concentration in Open Offices And Rise of Huddle Rooms

Jul 28, 2015

UC Industry, Unified Communications,, Industry News

IDG Survey Shows Modest Growth in UC&C Spending but Strong Interest in Cloud Offerings

Jul 21, 2015

Voice, cloud, Contact Center, Industry News

Enhanced Personalization and Analytics the Next Wave in Contact Centers. Interview with 8x8