UCbuyer Logo

Your Source For Enterprise Communications & Collaboration News & Insights

The Confluence of UC and Contact Center Solutions - Enhancing the Customer Care Experience #Podcast

Posted by Kevin Gulley

May 24, 2016

TheUCBuyer_Podcast_Series_Image.jpgAs Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center.  In this information-filled podcast, I discuss this accelerating trend with John Cray, the VP of Product Management for Contact Center Solutions at Enghouse Interactive.  

We discuss how businesses are working to integrate UC into their customer care process in a holistic manner, the types of technological challenges that need to be addressed to bring these disparate solutions together and how businesses and contact center agents are taking advantage of these new opportunities.  If you are a business with a contact center and have deployed (or are considering deploying) UC, this is a must listen.

Don't forget to subscribe to our podcasts at iTunes (they're great for the drive to work!) and stick with The UC Buyer for on-going insights into the way the communications and collaboration landscape is evolving.  

Topics: Voice, video, Contact Center, Employees, Unified Communications,, Podcast